FAQ's
About Our Business
Who is Zero Rims?
Zero Rims is a team of passionate car and truck enthusiasts on a mission to provide every customer who visits our store with an exceptional experience and the opportunity to find the perfect wheels for their vehicle.
As a business, you and your car are our top priority.
We believe your car reflects your passion and personality.
That's why we offer high-quality wheels, unbeatable prices, and reliable customer service to enhance your everyday driving experience.
Where is Zero Rims located?
Although our headquarters is based in North Carolina, we are an online business, and we ship our products from various suppliers in the US to customers across the United States and internationally.
How can I contact Zero Rims?
You can reach our customer support team via email at info@zerorims.com, or through our Contact Us Page
What makes Zero Rims different from other wheel retailers?
We believe we are in the same race as other wheel retailers, but, like every retailer in the market, their are several factors set us apart from each other.
What sets Zero Rims apart is we offer a wide selection of high-quality rims that is always improving and growing.
Our competitive pricing ensures that our customers get the best prices in the market.
Exceptional customer service is at the heart of what we do; we strive to give every customer the experience they deserve when buying from us.
Whether it's a question, concern, inquiry, or simply sharing their vehicle interests, we are here to help and resolve any issues.
We work closely with our trusted suppliers to ensure our customers receive the best products and support.
Our goal is to ensure every customer is satisfied with their purchase and that our suppliers are satisfied with our service.
What brands do you partner with?
We partner with a variety of trusted brands in the industry to ensure high-quality products for our customers.
You can see the logos of our partner brands at the top of every homepage on our website. Each logo is linked to each designated supplier's wheel collection in our store.
For a full list of our partnered brands, feel free to visit our Our Partnered Brands page.
Order Confirmation
Will I receive a confirmation email after placing my order?
Absolutely!
As soon as you place your order, we’ll send you a confirmation email to let you know we’ve received it and pre-authorized your credit card.
What happens if the item I ordered is out of stock?
If your item is on backorder or unavailable, don’t worry!
We’ll void the pre-authorization and notify you via email right away.
How soon will my order be shipped if the item is in stock?
Once we confirm that the item is available for immediate shipment (within 5 business days), we’ll process the charges and have our supplier get your order ready for shipment.
Order Shipment
How long does it take for my order to ship?
After we process the charges to your credit card, our suppliers will ship in-stock orders within five business days from the date you placed your order.
Will I receive tracking information for my order?
Yes, indeed!
We’ll send you tracking information within 24 hours of your order leaving the supplier’s warehouse.
If you don’t receive it within six business days, just shoot us an email at orders@zerorims.com.
How can I track my order?
You can easily track your order in two ways:
- Track Your Order Page: Visit our Track Your Order page and enter the order number and email associated with your order or just the tracking number we provide you once your order has shipped.
- Shipment Carrier: Once your order has shipped, we’ll send you tracking information via email. You can use this information to track your package directly through the shipment carrier’s website.
Shipping Rate & Delivery Estimates
Do you offer free shipping?
Yes, we do! We offer free standard shipping within the United States.
How are shipping rates calculated for orders outside the US?
For orders outside the US, shipping rates are based on the weight of the items and the destination.
You’ll see these rates at checkout.
What are the delivery times for standard shipping within the US?
Standard shipping within the US usually takes 10 to 15 business days.
Are expedited shipping options available?
Yes, we offer expedited shipping options at an additional cost.
International Shipping
Do you ship internationally?
Yes, we do!
We offer international shipping to many countries.
Shipping rates and delivery times will vary based on the destination.
Who is responsible for customs, duties, and taxes on international orders?
Customers are responsible for any customs and taxes applied to their orders, including tariffs and other fees.
Order Changes & Cancellations
Can I make changes to my order after placing it?
Yes, of course!
Please contact us as soon as possible at orders@zerorims.com if you need to make any changes.
We’ll do our best to accommodate your request before the order is processed by our suppliers.
What is the cancellation policy for orders?
Orders canceled after 48 hours are subject to a $20 administration fee.
If your order has already shipped, you’ll be responsible for the return shipping charges.
Refunds will be issued to the original credit card used for the order once your return is accepted and approved by the designated supplier.
Delivery Issues
What should I do if my order is damaged in transit?
If your order is damaged in transit, please contact us immediately with photos of the damaged packaging and rims.
We’ll work with you and our supplier to resolve the issue as quickly as possible.
What happens if my package is lost or stolen?
Zero Rims is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
We’ll provide the delivery details and tracking information to help you investigate.
Returns
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, in the same condition that you received them, and in the original packaging.
Car rims must not have been mounted, installed, or used in any way.
Products must include all original accessories, hardware, and documentation.
Custom-made or special-order rims are generally non-returnable unless they are defective or damaged upon receipt. (Specific policies may apply for each supplier).
How do I initiate a return?
To start a return, please contact our customer service team at returns@zerorims.com with your order number and the reason for the return.
Our team will provide you with detailed instructions on how to return your item.
Who pays for return shipping?
The buyer is responsible for paying the return shipping costs, which are non-refundable.
If your item is defective or damaged upon receipt, we will cover the return shipping costs.
Can I return custom-made or special-order rims?
Custom-made or special-order rims are generally non-returnable.
Specific terms may apply based on each supplier's custom-order return policy.
For more information about the return policy specific to your order, please contact our customer support team at orders@zerorims.com.
They will provide you with detailed information tailored to your order.
Refunds
How do I know if I am eligible for a refund?
Once your return is received and inspected by the appropriate supplier, we will notify you via email of the approval or rejection of your refund.
If approved by the supplier who fulfilled your order, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
How long does it take to process a refund?
Refunds typically take 10 business days to process after we have inspected and approved your returned item.
If you haven’t received a refund after 15 business days, please check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.
What should I do if I haven't received my refund yet?
If you’ve checked your bank account and contacted your credit card company but still haven’t received your refund, please contact us at info@zerorims.com.
Exchanges
Can I exchange an item if it is defective or damaged?
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact our customer service team at info@zerorims.com with your order number and a description of the issue.
We will provide instructions for the return and replacement process.
Additional Considerations
What should I do if my item is defective, damaged, or I received the wrong item?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
